Happy Birthday Gift Mug
Happy Birthday Gift Mug
Shipping and Return Policy
How are products shipped?
We know how important your celebration is! Due to their reliability & excellent quality of service, we ships your customized goods through our friends at UPS, FedEx, or USPS. You can choose from Ground shipping, 3 Day, 2nd Day Air or even Next Day Air to ensure your package arrives with plenty of time to prepare for your big day!
We are also happy to offer our Economy Shipping method for any lightweight items such as favor tags, straws and party kits for a flat rate of $5.95.
How do backorders work?
Depending on the shipping method you choose, the items you order and where your package will be traveling, your shipping cost can vary. You can calculate your shipping cost on our site before placing your order. It’s as easy as 1-2-3!
#1 Add any items you want into your cart.
#2 Click “View Cart”
#3 Under “Cart Summary” you can enter in your shipping state/province, zip code and country, then click “Calculate” and presto! All of your shipping method price estimates will be previewed for you!
How do backorders work?
In the unfortunate case of an item you’re wanting being out of stock, you will still be able to preorder it on our site. Our helpful customer service team will keep an estimated arrival date noted on the product’s page and will be sure to ship your order as soon as we receive the items back in stock. We promise not to charge your card until the backordered item is ready to ship out to you.
What are your processing times?
We pride ourselves on rock star customer service and fast processing times! We ship out non-personalized orders within 1-2 business days. If you decide to personalize your party items and order any of our unique products with custom labels, your package will ship in 2-4 business days.
Need your order sooner? Not to worry! Add rush processing and we will prioritize your special order. Your rushed package will ship out within 1-2 business days. Remember, these are only the processing times for order. This is the time it takes us to receive, print and package your items. Don’t forget to upgrade your shipping method as well if needed. You can reference our shipping map below for transit times or call our rock star customer service team and we will be happy to help you figure out what you need to get your order on time. Feel free to email us at email@example.com or give us a call to chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.
I just placed an order. How long will it take before it gets here?
Aside from the processing times mentioned above, transit times can vary depending on where you’re celebration is being held. Below is a UPS shipping map that shows the transit time from us to you with any UPS shipping method! If you choose our Economy shipping method, you should receive your package in about 3-5 business days after processing. Unfortunately, our Economy shipping method transit times cannot be guaranteed. If you’re in a rush, be sure to look into our expedited UPS shipping methods. Don’t forget to add the processing time of 3-5 business days to figure out the estimated date your package will arrive.
Do you ship internationally?
Yes, we do! We are proud to ship orders anywhere in the world that UPS delivers! For transit times on international orders, please email us at firstname.lastname@example.org or give us to chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.
- Large international orders may require additional assistance. A customer service representative may contact you for an image of both sides of the credit card used to make the purchase as well as other identification. A signature may be required at the time of delivery.
What is your policy regarding duties, taxes and brokerage fees?
For orders that are traveling to our friends outside of the United States, PlanMyBash is not responsible for any duties, taxes or brokerage fees associated with the shipments. We are not fully knowledgeable on the country-specific import rules and regulations and will not be responsible for any fees or damages associated with noncompliant packages. We strongly encourage researching all country-specific facts before placing your order with us.
Do you ship to PO Boxes?
Unfortunately, we do not ship to PO boxes at this time.
How do I know when my order has shipped?
Once our helpful team of shippers hand off your package to UPS, you will receive an email from us with your tracking number. You may also track the status of your order by logging into your account and selecting "Track Your Order".
Do you accept returns?
Yes! We want to be sure you have an exceptional experience shopping with us, so if you are not 100% satisfied with your purchase, we have made the return process quick and easy! You may return most products for a full merchandise refund. Please see below for details:
- All returns must be approved and have a RMA (return merchandise authorization) number. You can inquiry about a RMA number by contacting our rock star customer service team through email at email@example.com or give us a call chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.
- Returns must be made within 15 days of delivery.
- You may use any shipping method to send back your package!
- All returns must be in their original form and packaging with no signs of use or wear and tear. We reserve the right to refuse any returns that do not meet these conditions.
- You should receive a credit within 14 days after receiving your return.
Please note, we put a lot of work into creating your custom labels to help make your celebration personal! Unfortunately, we do not accept returns for any of our personalized items.
What if I receive my shipment damaged/defective/incorrect?
We hope you never receive any damaged or defective items! If you do, please contact our customer service team immediately. We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST. Any damage, defective, missing items or arrival of incorrect items must be filed with Plan My Bash within 7 business days of receiving the package.
We will looks into the issue right away and work with you to find the right solution. To make this process as easy and quick as possible, be prepared with your order number, the nature of the problem, the exact number of replacements needed, and when they are needed (if applicable).
PlanMyBash is not responsible for missing or damaged packages resulting from errors made by our shipping carriers. We will be happy to assist you in filing a damage claim with appropriate parties to receive either a refund or replacements. Damage claims are usually resolved within 14 business days.
I received my personalized items, but they were printed incorrectly. How do I fix this?
PlanMyBash will look into any misprint! Most times, we are able to accommodate your reprint requests. Our processing team saves a record of each order created. Depending on the nature of the error, we may ask for a scanned copy or photo attachment of the misprinted labels you received. We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.